Privacy Policy

Last updated: 15th January 2026

Data Controller Information

This privacy policy explains how kavormelina.top d.o.o. ("we", "our", or "us") collects, uses, and protects your personal information when you visit our website kavormelina.top or use our services. We are committed to protecting your privacy and ensuring transparency about how we handle your personal data.

Data Controller:
kavormelina.top d.o.o.
Šmartinska cesta 145
2019 Maribor, Slovenia
Registration Number: 1425367985

Data Collection

We collect various types of personal data when you interact with our website and services. The data we collect includes information you provide directly to us through contact forms, service enquiries, and account registration, as well as information automatically collected when you visit our website such as IP addresses, browser information, and usage patterns.

Specifically, we may collect the following personal information:

  • Contact details including name, email address, phone number, and company information
  • Technical information such as IP address, browser type, device information, and operating system
  • Usage data including pages visited, time spent on site, and interaction patterns
  • Communication records including enquiries, support requests, and correspondence
  • Account information if you register for our services
  • Payment information for service subscriptions (processed by secure third-party providers)

How We Use Your Information

We use the personal data we collect for specific, legitimate purposes related to providing and improving our building lifecycle cost monitoring services. How we use your information depends on the services you use and your relationship with us, but generally includes responding to enquiries, providing customer support, processing service orders, and improving our platforms.

The primary purposes for which we use your data include:

  • Responding to your enquiries and providing customer support
  • Processing service orders and managing customer accounts
  • Delivering our building lifecycle cost monitoring platforms and services
  • Sending service-related communications and updates
  • Improving our website functionality and user experience
  • Conducting analytics to understand how our services are used
  • Complying with legal obligations and protecting our legitimate interests
  • Fraud prevention and security monitoring

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use, please refer to our Cookie Policy.

Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

  • Consent: Where you have given clear consent for specific processing activities
  • Contract: Where processing is necessary for performing a contract with you
  • Legal obligation: Where we must process your data to comply with legal requirements
  • Legitimate interests: Where processing is necessary for our legitimate business interests, provided this does not override your rights and freedoms

Data Sharing and Third Parties

We do not sell your personal data to third parties. We may share your information with trusted service providers who help us operate our business, such as hosting providers, payment processors, and analytics services. All third parties are required to protect your data and use it only for the specified purposes.

We may also disclose your information if required by law or to protect our rights and interests.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. The specific retention period depends on the type of data and the purpose for processing.

Generally, we apply the following retention periods:

  • Contact enquiries: 3 years from last contact
  • Customer account data: Duration of service relationship plus 7 years
  • Website analytics data: 26 months
  • Marketing communications: Until you unsubscribe or withdraw consent
  • Legal and compliance records: As required by applicable law

Your Rights

Under GDPR, you have several rights regarding your personal data. You have the right to access, rectify, erase, restrict processing, object to processing, and data portability. You also have the right to withdraw consent where processing is based on consent, and to lodge a complaint with a supervisory authority.

Your rights include:

  • Right of access: Request a copy of the personal data we hold about you
  • Right to rectification: Request correction of inaccurate or incomplete data
  • Right to erasure: Request deletion of your personal data in certain circumstances
  • Right to restrict processing: Request limitation of how we use your data
  • Right to object: Object to processing based on legitimate interests or for direct marketing
  • Right to data portability: Request transfer of your data in a machine-readable format
  • Right to withdraw consent: Withdraw consent for processing where applicable

International Data Transfers

We primarily process data within the European Economic Area (EEA). If we transfer your data outside the EEA, we ensure appropriate safeguards are in place, such as adequacy decisions, standard contractual clauses, or other approved mechanisms under GDPR.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, regular security assessments, and staff training on data protection.

However, no internet transmission or electronic storage is completely secure, so we cannot guarantee absolute security of your data.

Children's Privacy

Our services are not directed at children under 16 years of age. We do not knowingly collect personal data from children under 16. If you are a parent or guardian and believe your child has provided us with personal data, please contact us so we can delete such information.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, services, or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new effective date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

Contact Information

If you have any questions about this privacy policy, wish to exercise your rights, or need to contact us about data protection matters, please reach out to us using the contact information below. We are committed to addressing your concerns promptly and transparently.

Privacy Contact:
Email: [email protected]
Phone: +386 27835394
Address: Šmartinska cesta 145, 2019 Maribor, Slovenia

You also have the right to lodge a complaint with the Slovenian Information Commissioner (Informacijski pooblaščenec) if you believe we have not handled your personal data appropriately.

Supervisory Authority

Information Commissioner of Slovenia
Dunajska cesta 22
1000 Ljubljana, Slovenia
Website: www.ip-rs.si